If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8 a.m.-6 p.m. Central Time Mondays through Fridays. Gov. Greg Abbott waived the 10-day waiting period that is usually tied to unemployment benefits.

TWC may experience an increase in call volumes and hold times on their
Tele-Center phone lines. You are encouraged to use their online claim portal, Unemployment Benefits Services (UBS ), to handle your claim needs quickly. UBS is available 24 hours a day, seven days a week. You are also encourage to sign up for Electronic Correspondence so you can receive your TWC communications online as soon as possible.

TWC will investigate why you lost your job and mail a decision explaining whether you are eligible for unemployment benefits

Workforce Solutions operates 27 full-time and 10 part-time career office locations across its 13-county operating region. Extra staff will be available at the career offices to respond to phone and email requests.