Disaster Case Management Available to Hurricane Survivors
Survivors can receive free guidance from disaster case managers on how best to recover from Hurricane Harvey and its aftermath, along with ways to access a variety of available resources, including disaster unemployment and disaster legal assistance.
They may simply call the Disaster Case Management Hotline at 855-742-5989(press 2 for Spanish). A case manager will respond within 24 hours.
Other helpful resource telephone numbers for Texas survivors are:
- the Disaster Distress Helpline at 800-985-5990;
- Disaster Legal Services Texas at 800-504-7030;
- and Disaster Unemployment Assistance at 800-939-6631.
Disaster case managers connect survivors to available resources, provide assistance with initial disaster registration or appeals, and assist in developing a personalized disaster recovery plan. They assess verified unmet needs; help create goal-oriented plans outlining what steps need to be taken to recover; bring together information and services; and monitor progress to reach goals.
Disaster case managers work in remaining shelters and State of Texas/FEMA Disaster Recovery Centers (DRCs). For DRC locations, see www.fema.gov/DRC or visit fema.gov/mobile-app to download the FEMA mobile app.
The Immediate Disaster Case Management program, aimed at survivors who have unmet disaster-related needs, is federally funded and administered by the U.S. Department of Health & Human Services’ Administration for Children and Families division.